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Bomb Threat and Suspicious Package Course 2026

This course is for security guards, concierges and front-desk staff who may receive a threat or find a suspicious item. It covers how threats arrive, what to record during a threatening call, how to spot suspicious mail and how to support an evacuation safely.

  • Security course
  • Canada
  • 25 questions
  • Checked October 11, 2026

Quick answer

This free course has about 15 minutes of lessons and a 25-question test. Score 80% or more to download a certificate of completion (private, not accredited). Checked against official sources on October 11, 2026.

Start with the lessonsBomb Threat Course: Lessons: about 15 minutes of reading. Every test question is covered in the lessons.

What you will learn

  • Recognize the different ways a bomb threat can arrive
  • Record the key details of a threatening phone call
  • Respond correctly to written, email and in-person threats
  • Identify warning signs of suspicious mail and packages
  • Support a safe evacuation and work with police

Score 80% or more to download your certificate.

  1. Question 1 of 25

    What is the right attitude toward every bomb threat?
    Show answer

    Answer: C. Treat it as real until police say otherwise

    Official guidance says not to judge whether a threat is a hoax; call police every time.

  2. Question 2 of 25

    Under the Criminal Code, which act is an offence?
    Show answer

    Answer: C. Knowingly threatening to damage property or hurt someone

    Section 264.1 makes it an offence to knowingly utter or convey threats of death, bodily harm or property damage.

  3. Question 3 of 25

    Who should a site's bomb threat plan be developed with?
    Show answer

    Answer: A. Local police

    CCOHS says employers should develop their bomb threat procedure in consultation with local police.

  4. Question 4 of 25

    You answer a phone call and the caller says there is a bomb in the building. What should you do first?
    Show answer

    Answer: D. Stay calm and keep the caller talking

    Keeping the caller talking gives you time to gather details that police need.

  5. Question 5 of 25

    During a threatening call, how can you get help without hanging up?
    Show answer

    Answer: B. Signal a coworker or pass a note so they can call 911

    Signalling another person lets them listen in and alert police while you stay on the line.

  6. Question 6 of 25

    What is the most important thing to write down during a threatening call?
    Show answer

    Answer: B. The caller's exact words

    The exact words help police judge the threat and may help identify the caller.

  7. Question 7 of 25

    Which question appears on the RCMP bomb threat phone checklist?
    Show answer

    Answer: A. Where is it?

    The RCMP checklist asks when it will go off, where it is, what it looks like, where the caller is, why it was placed and the caller's name.

  8. Question 8 of 25

    Which detail about a caller is useful to note?
    Show answer

    Answer: C. Background noises such as traffic or machinery

    Background sounds can help police work out where the caller was.

  9. Question 9 of 25

    A threat arrives by email. What should you do?
    Show answer

    Answer: C. Leave it open, screenshot it and call 911 and building management

    Government of Canada guidance says not to reply or delete; keep it open, screenshot it and call 911.

  10. Question 10 of 25

    You find a handwritten threat note at the front desk. What should you do?
    Show answer

    Answer: B. Touch it as little as possible, leave it there and call 911

    Leaving the note in place and handling it as little as possible protects evidence.

  11. Question 11 of 25

    A person makes a bomb threat to you in person. What should you do?
    Show answer

    Answer: B. Stay calm, note their description and words, and call 911 after they leave

    Stay calm and non-aggressive, record details and the direction they went, then call 911.

  12. Question 12 of 25

    Which is a warning sign of suspicious mail?
    Show answer

    Answer: B. Oil stains or powder on the wrapping

    Leaks, stains or residue on wrapping are listed warning signs.

  13. Question 13 of 25

    A package arrives with no name, addressed only to "Manager". Why might this be a concern?
    Show answer

    Answer: D. Mail addressed only to a job title is a warning sign

    Mail addressed to a title instead of a person is a common warning sign.

  14. Question 14 of 25

    Which marking on a package may be a warning sign?
    Show answer

    Answer: A. "Do not X-ray"

    Restrictive markings such as "Do not X-ray" are a listed warning sign.

  15. Question 15 of 25

    You find a suspicious package in a hallway. What should you do with it?
    Show answer

    Answer: B. Leave it where it is and move people away

    Never touch, move, open or shake a suspicious item; clear the area instead.

  16. Question 16 of 25

    A coworker wants to lock a suspicious package in a filing cabinet to contain it. What is the right advice?
    Show answer

    Answer: D. Do not move it; leave it where it is and clear the area

    CCOHS says not to put a suspected bomb in water or a confined space such as a drawer or cabinet; isolate it and evacuate.

  17. Question 17 of 25

    Where should you make your 911 call about a suspicious item?
    Show answer

    Answer: C. From a safe distance, away from the item

    Do not use two-way radios or cell phones close to a suspicious item.

  18. Question 18 of 25

    A courier delivers a package you think may hold a bomb. What can you do?
    Show answer

    Answer: D. Refuse to accept it and report it

    CCOHS says you may refuse to accept a letter or package you suspect contains a bomb.

  19. Question 19 of 25

    A suspected bomb is found on the premises. What should happen?
    Show answer

    Answer: D. The area is evacuated immediately

    CCOHS says to isolate the item and evacuate the area immediately.

  20. Question 20 of 25

    If time allows, what does the Government of Canada suggest you do with doors and windows when leaving?
    Show answer

    Answer: A. Leave them open

    Leaving doors and windows open gives responders access and may reduce blast damage.

  21. Question 21 of 25

    After you evacuate, where should you avoid standing?
    Show answer

    Answer: D. In front of windows

    After leaving, avoid windows and other areas that could be hazardous.

  22. Question 22 of 25

    Why should evacuated people stay off the sidewalk and street in front of the building?
    Show answer

    Answer: D. To keep the way clear for emergency crews

    Sidewalks and streets must stay clear for emergency officials.

  23. Question 23 of 25

    After evacuating, where should staff go?
    Show answer

    Answer: A. To the muster point to wait for instructions

    Going to the muster point lets leaders account for everyone and give instructions.

  24. Question 24 of 25

    There is an explosion and things are falling around you. What should you do?
    Show answer

    Answer: A. Get under a sturdy table or desk until it is safe to move

    Taking cover under something sturdy protects you until it is safe to leave.

  25. Question 25 of 25

    When police arrive after a bomb threat, what is the best way to help them?
    Show answer

    Answer: A. Give them your notes and explain where any suspicious item is

    Your notes, checklist and knowledge of the site help police respond safely.

What to know before the test

  • During a phone threat, stay calm, keep the caller talking and write down their exact words, voice and background noises.
  • Never touch, move, open or shake a suspicious item. Leave the area and call 911.
  • Do not put a suspicious package in water or in a closed space such as a desk drawer or filing cabinet.
  • Do not try to decide whether a threat is a hoax. Call police; making a bomb threat is a criminal offence.
  • Under the Criminal Code, knowingly threatening to cause death or bodily harm, or to burn or damage property, is an offence.
  • Do not use two-way radios or cell phones close to a suspicious item.

Frequently asked questions

Should I hang up on a bomb threat caller?

No. Keep the caller on the line as long as you can and get as much information as possible. Signal a coworker to call 911 while you listen.

Who decides whether to evacuate after a bomb threat?

Your site's bomb threat plan names who makes that decision, usually building management working with police. If a suspected bomb is found on site, the area is evacuated right away.

What should I do with a threatening email?

Do not reply or delete it. Leave it open, take a screenshot with the subject, date and time, and call 911 and building management.

Can I use my radio during a bomb threat?

Avoid using radios or cell phones near a suspicious item. Move well away before you call or transmit.

Is the certificate accredited or officially recognised?

No. It is a private certificate of completion for knowledge only. It is not recognised, accredited or approved by any government, licensing body, regulator or educational institution, and it does not replace the security licence training required in your province or territory.

Sources

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