De-escalation Course (Australia): final exam 2026
A new random set of 25 questions from the course every time. Score 80% or more to download your certificate. You see your answers at the end.
- 25 questions
- Score 80% or more to download your certificate.
- No time limit
How this mock exam works
Each attempt draws 25 questions at random from all 25 questions for this test, so no two attempts are the same.
At the end you see your score, every answer and its explanation. Your best score is saved in this browser, so you can try again until you pass comfortably.
What you will learn
- Explain the duties of employers and workers on workplace violence and aggression
- Recognise warning signs that a person may become violent
- Use calm listening steps such as LOWLINE to settle an upset person
- Know when to leave, call for help, contact police or call 000
- Take the right steps after an incident, including reporting and support
Score 80% or more to download your certificate.