Age Verification for Retail Staff Course 2026

1. Frage 1 von 25

   Under the federal Tobacco and Vaping Products Act, a "young person" is anyone under what age?

   • A19
   • B21
   • C18
   • D16
   Antwort anzeigen

   Antwort: C. 18

   The Act defines a young person as a person under 18 years of age. Provinces may set a higher age.

2. Frage 2 von 25

   Under the federal Tobacco and Vaping Products Act, which of these counts as "furnishing" a vape to a young person?

   • AOnly selling it online and mailing it to a home
   • BOnly selling it in a pack of 20 or more pieces
   • CSelling, lending or giving it, even for free
   • DOnly selling it for cash at the store counter
   Antwort anzeigen

   Antwort: C. Selling, lending or giving it, even for free

   The Act defines furnish as to sell, lend, assign, give or send, with or without payment.

3. Frage 3 von 25

   What is the minimum age to buy tobacco or vaping products in Prince Edward Island?

   • A18
   • B25
   • C19
   • D21
   Antwort anzeigen

   Antwort: D. 21

   P.E.I. requires retailers to verify that all customers are at least 21 before selling tobacco or vaping products.

4. Frage 4 von 25

   In P.E.I., a customer who appears to be under what age should be asked for ID before buying tobacco or vaping products?

   • A40
   • B21
   • C30
   • D25
   Antwort anzeigen

   Antwort: C. 30

   P.E.I. says any customer who appears under the age of 30 should be asked for ID to prove they are over 21.

5. Frage 5 von 25

   In Ontario, a customer who looks about 22 wants to buy a vape. What does the law require?

   • AAsk for ID and sell only if satisfied they are at least 19
   • BRefuse the sale, since Ontario's minimum age for vapes is 25
   • CSell it without ID, since they clearly look older than 19
   • DAsk for ID only when a manager is there to watch you
   Antwort anzeigen

   Antwort: A. Ask for ID and sell only if satisfied they are at least 19

   Ontario bans selling tobacco or vapour products to anyone who appears under 25 without asking for ID and being satisfied they are at least 19.

6. Frage 6 von 25

   You work at an Ontario convenience store that sells beer and wine. What training does the AGCO require for staff who sell liquor?

   • ANone, since only bar and restaurant staff need it
   • BOnly a short store tour from the manager
   • CAGCO-approved training such as Smart Serve
   • DA first aid and CPR certificate from any provider
   Antwort anzeigen

   Antwort: C. AGCO-approved training such as Smart Serve

   The AGCO requires liquor licensees and their employees, including grocery and convenience store staff, to complete approved training such as Smart Serve.

7. Frage 7 von 25

   A clerk moves from Ontario to Montréal. What is the minimum age to buy cannabis in Quebec?

   • A20
   • B21
   • C19
   • D18
   Antwort anzeigen

   Antwort: B. 21

   Health Canada lists Quebec's minimum age for cannabis as 21, the highest in Canada.

8. Frage 8 von 25

   In B.C., a minor is anyone under what age for liquor and cannabis?

   • A17
   • B19
   • C18
   • D21
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   Antwort: B. 19

   B.C.'s Liquor and Cannabis Regulation Branch defines a minor as a person under 19, and it is illegal to sell or supply liquor or cannabis to a minor.

9. Frage 9 von 25

   What is the minimum age to buy alcohol in Alberta?

   • A21
   • B20
   • C19
   • D18
   Antwort anzeigen

   Antwort: D. 18

   The AGLC Liquor Licensee Handbook defines a minor as a person under the age of 18, so the minimum age for alcohol in Alberta is 18.

10. Frage 10 von 25

    A teenager asks to buy consumer fireworks before a holiday. How old must a customer be?

    • A16
    • BThere is no minimum age
    • C18
    • D12
    Antwort anzeigen

    Antwort: C. 18

    Natural Resources Canada says customers must be 18 or older to buy and use consumer fireworks. Only toy pistol caps may be sold to younger people.

11. Frage 11 von 25

    Which document is on the federal list of proof-of-age ID for tobacco sales?

    • AA bank debit card printed with the person's name
    • BA gym membership card with a photo
    • CA Canadian Armed Forces identification card
    • DA school library card that has a photo on it
    Antwort anzeigen

    Antwort: C. A Canadian Armed Forces identification card

    The Tobacco (Access) Regulations list a driver's licence, passport, photo citizenship certificate, permanent resident document, Canadian Armed Forces ID card, or other government ID with photo, birth date and signature.

12. Frage 12 von 25

    A customer shows a driver's licence that expired last month. Is it acceptable proof of age?

    • ANo, proof-of-age ID must be valid and not expired
    • BYes, as long as it expired less than a year ago
    • CYes, since the birth date on it has not changed
    • DNo, because driver's licences are never accepted as ID
    Antwort anzeigen

    Antwort: A. No, proof-of-age ID must be valid and not expired

    The AGCO says ID must be valid, government-issued and not expired. Alberta's AGLC also requires primary ID that is not expired.

13. Frage 13 von 25

    A customer left their wallet at home and shows a photo of their licence on their phone. What should you do?

    • AAccept it if they can also tell you their birthday
    • BZoom in on the picture and accept it if it looks real to you
    • CRefuse, because photos and copies of ID are not acceptable
    • DAccept it as long as the photo is clear and sharp
    Antwort anzeigen

    Antwort: C. Refuse, because photos and copies of ID are not acceptable

    The AGCO says copies and photos of ID are not acceptable, and B.C.'s regulator says pictures of ID are hard to authenticate. Ask for the original card.

14. Frage 14 von 25

    In Ontario, may you insist that a customer show their Ontario Health Card to prove their age?

    • AYes, but only for alcohol sales
    • BYes, it is the best ID to use
    • CNo, but you may accept it if they offer it
    • DNo, and you must refuse it even if it is offered
    Antwort anzeigen

    Antwort: C. No, but you may accept it if they offer it

    The AGCO says nobody can be required to show an Ontario Health Card, but staff may accept it if it is offered voluntarily.

15. Frage 15 von 25

    While holding a customer's ID card, which detail is a warning sign of tampering?

    • AThe card has a hologram
    • BThe photo shows the person with longer hair
    • CThe address is in another city
    • DThe laminate has bubbles or is peeling
    Antwort anzeigen

    Antwort: D. The laminate has bubbles or is peeling

    AGLC lists bubbles or peeling in the laminate, mismatched lettering and paper over numbers as signs of a fake or altered ID.

16. Frage 16 von 25

    You are not sure the ID belongs to the person in front of you. What is a good question to ask?

    • A"Is this really your own card?"
    • B"Are you old enough to buy this product?"
    • C"What is the postal code on your ID?"
    • D"Do you come here often?"
    Antwort anzeigen

    Antwort: C. "What is the postal code on your ID?"

    The AGCO and AGLC suggest asking details from the ID, such as the person's birthday, postal code or how to spell their middle name.

17. Frage 17 von 25

    You asked questions and checked a second ID, but you still cannot confirm the customer's age. What should you do?

    • ASell it if another customer says they know the person
    • BSell the item, since you tried your best
    • CAsk the customer to sign a note saying they are of age
    • DRefuse the sale, since you could not confirm their age
    Antwort anzeigen

    Antwort: D. Refuse the sale, since you could not confirm their age

    If you cannot confirm the customer's age, do not sell. The AGCO says to say no if the ID is not valid or not provided.

18. Frage 18 von 25

    A regular customer who looks young buys vapes every week. You have never checked their ID. What should you do?

    • AAsk a co-worker to guess their age and go with that
    • BCheck their ID, since looks and familiarity do not prove age
    • CSell only if they pay with a credit card in their own name
    • DSkip the check, since regular customers are almost always adults
    Antwort anzeigen

    Antwort: B. Check their ID, since looks and familiarity do not prove age

    The AGCO tells staff not to rely on appearance, familiarity or how often someone visits.

19. Frage 19 von 25

    Today is October 13, 2026, and the legal age is 19. Which is the latest birth date that is old enough?

    • ADecember 31, 2007
    • BOctober 13, 2007
    • COctober 13, 2008
    • DOctober 14, 2007
    Antwort anzeigen

    Antwort: B. October 13, 2007

    Subtract the legal age from today's date. A customer born on or before October 13, 2007 is at least 19; someone born October 14, 2007 is still 18.

20. Frage 20 von 25

    A customer has no valid ID and you must refuse the sale. What is the best way to do it?

    • APolitely say the law does not allow it and point to the sign
    • BTell them loudly that you think they are lying about their age
    • CSell a smaller amount instead so the rules do not apply
    • DIgnore them and serve the next customer until they leave
    Antwort anzeigen

    Antwort: A. Politely say the law does not allow it and point to the sign

    The AGCO and AGLC advise declining politely, explaining that the law prohibits sales to minors and referring to the signs.

21. Frage 21 von 25

    After you refuse a sale, the customer starts shouting and threatening you. What should you do?

    • AGive in and make the sale so things calm down quickly
    • BShout back so they know you are serious about the law
    • CStay calm, get a supervisor and call police if needed
    • DFollow them outside to see which car they drive away in
    Antwort anzeigen

    Antwort: C. Stay calm, get a supervisor and call police if needed

    The AGCO advises staying calm and standing your ground, bringing in a supervisor or manager, and notifying police if necessary.

22. Frage 22 von 25

    In B.C., an adult with valid ID wants to buy beer, and you saw teenagers hand them money outside. What should you do?

    • ASell it, but limit the purchase to one case of beer
    • BSell it, since the buyer showed valid government ID
    • CRefuse service, since you believe they are buying for minors
    • DAsk the teenagers to come inside and show you their own ID too
    Antwort anzeigen

    Antwort: C. Refuse service, since you believe they are buying for minors

    B.C.'s regulator says licensees must refuse service if they believe a customer is buying for a minor.

23. Frage 23 von 25

    What do the privacy commissioners of Canada, Alberta and B.C. say about checking a driver's licence?

    • AStaff should keep a photocopy of every licence in case the police ask later
    • BThe licence number must be written in a log for every age-restricted sale
    • CLooking at it is often enough; copying or scanning it generally goes too far
    • DEvery licence must be scanned and the scan kept by the store for at least one year
    Antwort anzeigen

    Antwort: C. Looking at it is often enough; copying or scanning it generally goes too far

    Their joint guidance says examining a licence is often enough for a business's purpose, and photocopying or scanning it generally goes too far.

24. Frage 24 von 25

    Under the Cannabis Act, when can a seller rely on believing the buyer was 18 or older?

    • AOnly if the seller took reasonable steps to check the buyer's age
    • BNever, because belief is not a defence under any circumstances
    • COnly if the store was very busy and there was a long line
    • DWhenever the buyer tells the seller out loud that they are 18 or older
    Antwort anzeigen

    Antwort: A. Only if the seller took reasonable steps to check the buyer's age

    The Cannabis Act says believing the person was 18 or older is not a defence unless the accused took reasonable steps to find out their age.

25. Frage 25 von 25

    What is B.C.'s Minors as Agents Program?

    • AA rule that lets minors buy alcohol when a parent is present with them
    • BA training course that teaches minors about the risks of alcohol
    • CSupervised minors try to buy liquor or cannabis to see if staff check ID
    • DA program that hires teenagers to stock shelves in liquor and cannabis stores
    Antwort anzeigen

    Antwort: C. Supervised minors try to buy liquor or cannabis to see if staff check ID

    In B.C., minors working for the Liquor and Cannabis Regulation Branch, supervised by inspectors, try to buy liquor or cannabis to check whether staff ask for ID.

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